Refund Policy

Last updated: September 28, 2026

Requesting a refund

Log in, open your dashboard and choose Request Refund on the application concerned, then tell us why. Each application can have one refund request. We will email you when we receive it and again when we have decided.

When refunds are available

• You may request a refund at any time before your evaluation report has been issued.
• We may also refund an application ourselves if we are unable to complete your evaluation.

When refunds are not available

• Once your report has been issued, unless the report contains an error on our part.
• Where your documents are found to be false, altered or not your own.
• Where a receiving organization declines to accept a report. Acceptance is its decision, not ours.

How refunds are paid

Approved refunds are returned to the original payment method in US dollars. The time it takes to reach your account depends on your bank or card issuer, and can take several business days after we approve it.

Questions

Email support@academicsverified.com or use our contact page.